BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Flexible endoscopes classified as "Semicritical B" can be used in their disinfected state.BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. When do I need to sterilize my flexible endoscope?įlexible instruments need to be sterilized only if classified as "Critical C". The " Flow chart of the GDSV for the classification of medical products 2013" helps owners classify their equipment. The type of use is also a basic precondition for risk assessment and classification. How will my medical products be classified for reprocessing?Īccording to the recommendation for Hospital Hygiene and Infectious Disease Prevention (KRINKO) at the Robert Koch Institute (RKI) and the Federal Institute for Drugs and Medical Products (BfArM), the equipment owner is responsible for classifying medical products for reprocessing. Which cleaning agents & disinfectants can I use to reprocess my Richard Wolf instruments?Ī list of cleaning agents & disinfectants that Richard Wolf has tested for material compatibility and approved can be found on the Richard Wolf website in the Reprocessing area. Please call our Technical Service Hotline on +49 (0)7or send an email to and tell us your preferred date. We can also examine your instrument stock on your premises. Many of your electro-medical devices and systems can be maintained or repaired on your premises. If your electrical medical devices and systems malfunction, simply call our Technical Service on +49 (0)7or send an email to Our specially qualified staff can resolve the cause of many faults over the telephone. What do I do if my electrical devices malfunction? Our Customer Service will be happy to advise you. However, there is the option of replacing certain defective products with a similar Richard Wolf model. Unfortunately, we are unable to repair any devices or instruments that do not appear in our product catalog. Further information about repairs can be obtained from our Technical Service by telephoning +49 (0)7043 35 1331 or emailing to Richard Wolf GmbH repair products from other manufacturers as well? In certain cases, such repairs can be carried out by personnel qualified to do so. Our service staff will be happy to provide detailed information about the various services on offer. To avoid downtimes, we offer a range of product-related services, including rental devices for bridging repairs or replacements. How can I bridge repair times and downtimes? Additional services (e.g., express deliveries) are subject to an extra charge. What does it cost to have the repaired device/instrument returned? As an alternative to parcel post, we offer a free-of-charge collection and delivery service in certain regions. You can request appropriate packaging by calling our Service Hotline. Please send the appropriately packaged parcel to: How do I get my defective device/instrument to Richard Wolf?īe sure to request a RMA number through the online form and place this document in your consignment. What kind of costs can I expect on an estimate?Ī fee of 60.00 € is charged if the requested estimate does not result in a repair or replacement order. We offer support based on partnership and fairness! Shorter cycles of innovation in the technology sector make tailor-made financing models, such as financing, leasing or rental models, an exciting alternative for an increasing number of hospitals and medical practices. When healthcare organizations upgrade medical technology and equipment, traditional sources of finance are increasingly being replaced by innovative financing methods. Providers of medical services are compelled to invest continuously in the latest medical equipment and technology so that they are in a position to give patients optimum treatment and operate profitably. They slow down workflows and prevent improvements in quality and processes. Old systems and technologies with spiraling operating costs also consume financial resources. This provides you with certainty and creates flexibility that benefits your patients.Ĭontinual renewal of the entire portfolio of medical equipment is necessary to keep pace with modern medicine. You then have the capability to invest promptly in new products and improved systems. Richard Wolf offers tailor-made finance concepts which maintain liquidity.
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